jillik Casino Privacy Policy

1. Information We Collect

jillik collects various types of personal information necessary to provide our gaming services, ensure regulatory compliance, and deliver an optimal user experience. The information we collect falls into the following categories:

1.1 Information You Provide Directly

When you register for a jillik account, we collect the following personal information:

• Identity Information: Full legal name, date of birth, nationality, and government-issued identification numbers (such as Philippine passport, driver's license, or national ID)
• Contact Information: Email address, mobile phone number, residential address, and postal code
• Account Credentials: Username, password, and security questions
• Financial Information: Bank account details, e-wallet account information (GCash, PayMaya), credit/debit card information, and transaction history
• Verification Documents: Copies of identification documents, proof of address, payment method verification documents, and selfie photographs for identity verification
• Communication Records: Customer support inquiries, chat transcripts, email correspondence, and phone call recordings (with your consent)

1.2 Information Collected Automatically

When you access and use the jillik Platform, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers, and mobile network information
• Usage Data: Pages visited, games played, betting patterns, session duration, click-through rates, and navigation paths
• Location Data: Geographic location information derived from IP addresses and GPS data (where permitted) to verify compliance with jurisdictional restrictions
• Log Data: IP addresses, access times, referring URLs, and error logs
• Cookie Data: Information collected through cookies, web beacons, and similar tracking technologies as described in Section 8

1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Identity verification services that confirm your identity and detect fraudulent activity
• Payment processors that facilitate deposits and withdrawals
• Credit reference agencies that assess creditworthiness where applicable
• Marketing partners and affiliate networks that refer players to jillik
• Social media platforms if you choose to interact with our social media presence
• Regulatory authorities and law enforcement agencies in connection with compliance obligations

2. How We Use Your Information

jillik uses your personal information for legitimate business purposes necessary to operate our online gaming platform and fulfill our legal obligations. Specifically, we use your information for the following purposes:

2.1 Service Provision and Account Management

• Creating and maintaining your player account
• Processing deposits, withdrawals, and gaming transactions
• Providing access to games and gaming services
• Calculating winnings, processing payouts, and managing your account balance
• Administering bonuses, promotions, and loyalty programs
• Communicating important account information, transaction confirmations, and service updates

2.2 Regulatory Compliance and Legal Obligations

• Verifying your age and identity to prevent underage gambling
• Complying with PAGCOR licensing requirements and gaming regulations
• Fulfilling anti-money laundering (AML) and counter-terrorism financing (CTF) obligations
• Maintaining records for tax reporting purposes
• Cooperating with law enforcement, regulatory authorities, and legal proceedings
• Enforcing our Terms and Conditions and other policies

2.3 Security and Fraud Prevention

• Detecting and preventing fraudulent activity, cheating, and account abuse
• Monitoring for suspicious betting patterns and collusion
• Protecting against unauthorized account access and cyber attacks
• Investigating security incidents and policy violations
• Verifying payment methods and preventing payment fraud

2.4 Service Improvement and Personalization

• Analyzing platform usage to improve user experience and functionality
• Personalizing content, game recommendations, and promotional offers
• Conducting market research and gathering player feedback
• Testing new features and optimizing platform performance
• Developing new products and services based on player preferences

2.5 Marketing and Communications

• Sending promotional materials about new games, bonuses, and special offers (with your consent)
• Delivering targeted advertising based on your preferences and gaming history
• Conducting promotional campaigns and tournaments
• Sending service-related announcements and important notices
• Requesting feedback through surveys and research studies

2.6 Responsible Gaming

• Monitoring for signs of problem gambling behavior
• Implementing and enforcing deposit limits, session limits, and self-exclusion requests
• Providing responsible gaming tools and resources
• Intervening when concerning gambling patterns are detected

3. Legal Basis for Processing

jillik processes your personal information based on the following legal grounds under the Philippine Data Privacy Act of 2012 and applicable data protection laws:

3.1 Contractual Necessity

Processing is necessary to perform our contract with you, specifically our Terms and Conditions. This includes providing gaming services, processing transactions, managing your account, and fulfilling our obligations as your gaming platform provider.

3.2 Legal Obligations

Processing is necessary to comply with legal obligations imposed by Philippine law, PAGCOR regulations, anti-money laundering laws, tax regulations, and other applicable legal requirements.

3.3 Legitimate Interests

Processing is necessary for our legitimate business interests, including fraud prevention, security protection, service improvement, marketing activities, and business analytics, provided such interests do not override your fundamental rights and freedoms.

3.4 Consent

Where required by law, we obtain your explicit consent for certain processing activities, particularly marketing communications and use of certain tracking technologies. You may withdraw consent at any time through your account settings or by contacting customer support.

4. Data Sharing and Disclosure

jillik does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients for legitimate business purposes:

4.1 Service Providers and Business Partners

• Payment processors (GCash, PayMaya, banks, card networks) for transaction processing
• Identity verification services for KYC compliance
• Customer support platforms for service delivery
• Cloud hosting providers for data storage
• Marketing and analytics service providers
• Game developers and software providers

All service providers are contractually bound to protect your data and use it only for specified purposes consistent with this Privacy Policy.

4.2 Regulatory and Legal Authorities

We may disclose your information to PAGCOR, law enforcement agencies, tax authorities, courts, and other governmental bodies when required by law, legal process, or regulatory obligation, or when necessary to protect our legal rights or prevent illegal activity.

4.3 Corporate Transactions

In the event of a merger, acquisition, sale of assets, or other corporate transaction, your personal information may be transferred to the successor entity, subject to the same privacy protections described in this Policy.

4.4 Affiliated Entities

We may share information with affiliated companies within our corporate group for administrative purposes, fraud prevention, and coordinated service delivery, subject to the same privacy standards.

5. Data Security Measures

jillik implements comprehensive technical, administrative, and physical security measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. Our security framework includes:

5.1 Technical Security Controls

• Encryption: All sensitive data is encrypted using industry-standard 256-bit SSL/TLS encryption during transmission and AES-256 encryption at rest
• Access Controls: Role-based access restrictions ensuring only authorized personnel can access personal data on a need-to-know basis
• Authentication: Multi-factor authentication for account access and administrative systems
• Network Security: Firewalls, intrusion detection systems, and regular security audits
• Vulnerability Management: Regular security testing, penetration testing, and prompt patching of vulnerabilities

5.2 Administrative Security Controls

• Comprehensive employee training on data protection and privacy obligations
• Strict confidentiality agreements with all employees and contractors
• Regular security awareness programs and incident response training
• Formal data protection policies and procedures
• Regular compliance audits and security assessments

5.3 Physical Security Controls

• Secure data centers with restricted physical access
• 24/7 monitoring and surveillance of critical infrastructure
• Environmental controls to prevent hardware failure
• Redundant systems and regular data backups

5.4 Incident Response

Despite our security measures, no system is completely secure. In the event of a data breach that poses a risk to your rights and freedoms, jillik will notify affected individuals and the National Privacy Commission within the timeframes required by Philippine law, and will take immediate steps to mitigate harm and prevent recurrence.

6. Data Retention and Storage

6.1 Retention Periods

jillik retains your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy and to comply with legal obligations. Specific retention periods include:

• Active Accounts: Personal data is retained for the duration of your active account plus any legally required retention period
• Closed Accounts: Account data is retained for seven (7) years after account closure to comply with PAGCOR regulations, tax laws, and anti-money laundering requirements
• Transaction Records: Financial transaction records are retained for ten (10) years as required by Philippine financial regulations
• Marketing Data: Marketing preferences and communication records are deleted within two (2) years of your last interaction unless you have opted in to continued communications
• Legal Records: Information related to legal disputes, investigations, or regulatory matters is retained until such matters are fully resolved plus applicable statute of limitations periods

6.2 Data Storage Location

Your personal information is primarily stored on secure servers located within the Philippines or in secure cloud infrastructure operated by trusted third-party providers. We ensure that any international data transfers comply with Philippine data protection laws and implement appropriate safeguards.

6.3 Data Deletion

Upon expiration of applicable retention periods, or upon your valid request for deletion where legally permissible, we securely delete or anonymize your personal information using industry-standard data destruction methods.

7. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request confirmation of whether we process your personal data and to obtain a copy of such data. You can access most of your personal information through your account dashboard. For additional information, contact customer support.

7.2 Right to Correction

You have the right to request correction of inaccurate or incomplete personal information. You can update most account information directly through your account settings. For changes requiring verification (such as name or date of birth), contact customer support.

7.3 Right to Erasure

You may request deletion of your personal information, subject to legal exceptions for data we are required to retain for regulatory compliance, legal proceedings, or legitimate business purposes. Account closure requests can be submitted through customer support.

7.4 Right to Object

You have the right to object to processing of your personal information for direct marketing purposes. You can opt out of marketing communications at any time through your account settings or by clicking unsubscribe links in emails.

7.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller where technically feasible.

7.6 Right to Withdraw Consent

Where processing is based on consent, you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing conducted before withdrawal.

7.7 Right to Lodge a Complaint

If you believe your privacy rights have been violated, you may file a complaint with the National Privacy Commission of the Philippines through their official channels.

7.8 Exercising Your Rights

To exercise any of these rights, contact our Data Protection Officer at [email protected]. We will respond to your request within thirty (30) days and may require identity verification before processing certain requests.

8. Cookies and Tracking Technologies

jillik uses cookies, web beacons, and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you and remember your preferences.

8.1 Types of Cookies We Use

• Essential Cookies: Necessary for platform functionality, security, and account authentication
• Performance Cookies: Collect anonymous usage data to help us improve platform performance
• Functional Cookies: Remember your preferences and personalization settings
• Marketing Cookies: Track your activity to deliver relevant advertisements and measure campaign effectiveness

8.2 Managing Cookies

You can control cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality and your user experience. Most browsers allow you to refuse cookies or delete existing cookies. Refer to your browser's help documentation for specific instructions.

9. Third-Party Services

The jillik Platform may contain links to third-party websites, applications, or services. This Privacy Policy applies only to jillik. We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party services before providing personal information.

Third-party game providers, payment processors, and marketing partners may have their own privacy policies governing data they collect directly from you. jillik requires all third-party partners to maintain adequate data protection standards consistent with applicable law.

10. International Data Transfers

While jillik primarily operates within the Philippines, certain service providers may be located in other countries. When we transfer personal information internationally, we ensure appropriate safeguards are in place, including:

• Contractual data protection clauses requiring equivalent protection standards
• Verification that recipient countries provide adequate data protection
• Implementation of technical and organizational security measures
• Compliance with National Privacy Commission requirements for international data transfers

11. Children's Privacy

jillik services are intended exclusively for individuals aged 21 years and older. We do not knowingly collect personal information from individuals under 21. If we discover that we have inadvertently collected information from someone under the minimum age, we will immediately delete such information and close the associated account.

If you believe a minor has provided personal information to jillik, please contact us immediately at [email protected] so we can take appropriate action.

12. Changes to This Policy

jillik reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. Material changes will be communicated through prominent notice on the Platform, email notification, or other reasonable means at least thirty (30) days before the changes take effect.

Continued use of jillik services after the effective date of changes constitutes acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we protect your information.

13. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

jillik Casino - Data Protection Officer
Email: [email protected]
Live Chat: Available 24/7 through the Platform
Response Time: Within 30 days for formal data subject requests

For complaints regarding privacy violations that cannot be resolved through jillik customer support, you may contact:

National Privacy Commission
Website: privacy.gov.ph
Email: [email protected]